FAQ's
What areas do you deliver to?
We currently deliver to all areas in Lagos State, Ogun State & Ibadan. Please visit our “Find our Water” page for a detailed map and delivery schedule.
What are your delivery fees and minimum order requirements?
Our delivery fees and minimum order requirements vary depending on your location. Please check our “Find our water” page or contact us directly for specific details.
What is your water purification process?
De-Sunrise Water uses a multi-stage purification process, including filtration, reverse osmosis, UV sterilization, to ensure the highest quality and purity of our water.
Are your bottles and dispensers recyclable?
Yes, we are committed to sustainability. Our bottles and dispensers are recyclable. Please check with your local recycling facilities for proper disposal methods.
Do you offer water dispenser rentals or sales?
Yes, we offer both water dispenser rentals and sales. Please visit our “Find our Water” page or contact us for more information on available models and pricing.
What sizes of bottled water do you offer?
We offer a variety of sizes, including 60cl, 75cl, 19L. Check our “Products” page for our full range.
How often should I clean my water dispenser?
We recommend cleaning your water dispenser every 2 weeks to maintain optimal hygiene. You can find cleaning instructions in our user manual or on our website.
How can I place an order?
You can place an order through our website, by phone, or by contacting us via email. Visit our “Contact Us” page for more information.
What should I do if I have a problem with my delivery or product?
Please contact our customer service team immediately. We are committed to resolving any issues promptly and ensuring your satisfaction.